Terms of service

Terms of Service

Introduction

Welcome to Lady Jasper Chocolates.

These Terms of Service govern your use of our website and the purchase of products from Lady Jasper Chocolates. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this website.

About Us

Lady Jasper Chocolates is a United Kingdom business specialising in premium chocolate inspired by Africa.

Eligibility

By placing an order through our website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

Products

We strive to ensure that all product descriptions, photographs, pricing and ingredient information are accurate.

As our chocolates are produced in specialist manufacturing batches using premium ingredients, slight variations in appearance, colour or weight may occur. Such variations do not affect the quality of the product.

Pricing

All prices are displayed in Pounds Sterling (£).

Prices include VAT where applicable.

We reserve the right to change prices, discontinue products or amend product specifications without prior notice.

Orders

Submitting an order does not automatically constitute acceptance.

We reserve the right to refuse or cancel an order where:

  • Payment cannot be authorised.

  • A pricing or product description error has occurred.

  • Products are unavailable.

  • Fraudulent or unlawful activity is suspected.

If payment has already been taken for a cancelled order, a full refund will be issued.

Payment

Payment must be received in full before products are dispatched.

We accept the payment methods displayed during checkout.

Delivery

Delivery information and charges are set out in our Shipping Policy.

Risk in the goods passes to you once your order has been delivered to the address provided during checkout.

Returns and Refunds

Please refer to our Returns & Refund Policy for details regarding damaged, defective or incorrect products and your statutory consumer rights.

Allergens

Our chocolates are not nut-free.

Products may contain, or be produced in facilities that handle:

  • Peanuts

  • Tree nuts

  • Milk

  • Soya

  • Wheat (gluten)

  • Eggs

Customers with allergies or dietary requirements should always review the product packaging before consumption.

Product Quality and Ethical Sourcing

Lady Jasper is committed to sourcing premium ingredients responsibly.

We work with carefully selected manufacturing partners and suppliers who maintain recognised food safety and quality standards.

Information regarding ingredients, origin, sustainability and ethical sourcing is provided in good faith based on information supplied by our manufacturing partners and suppliers.

Intellectual Property

All content on this website, including but not limited to:

  • The Lady Jasper name and logo

  • Product names

  • Images

  • Photography

  • Packaging designs

  • Graphics

  • Written content

  • Marketing materials

is the property of Lady Jasper Chocolates or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access.

We may suspend or withdraw the website temporarily for maintenance, updates or circumstances beyond our reasonable control.

Limitation of Liability

Nothing in these Terms excludes or limits any rights that consumers are entitled to under UK law.

To the fullest extent permitted by law, Lady Jasper shall not be liable for indirect, incidental or consequential losses arising from the use of this website or our products.

Privacy

Your personal information is processed in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be published on this website, and continued use of the website constitutes acceptance of any changes.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms of Service, please contact Lady Jasper Chocolates using the contact details provided on our website.